Advanced Metal Etching Provides Photoetching of Thin Metal Parts

Our Customer Service Survey

We at Advanced Metal Etching would like to know how we are servicing you and how we can improve the quality of our customer service. We would appreciate it if you could help us by completing the survey below or print it out and fax it to 260-894-4190, Attn: Marlie Gernhardt, Director of Quality.

Our Quality Policy at Advanced Metal Etching is to achieve excellence by improving quality, customer satisfaction, employee satisfaction, and efficiency on a daily basis with our photochemical processing thin metal parts. Feedback from our customers will help us achieve the excellence we all desire.

1. When calling Advanced Metal Etching are you greeted appropriately?
	Excellent	Good	Fair	Poor
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2. Are questions and needs addressed in a polite and efficient manner?
	Excellent	Good	Fair	Poor
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3. The lead time to respond to a request for quotation.
	Excellent	Good	Fair	Poor
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4. Are the quotes understood?
	Excellent	Good	Fair	Poor
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5. How is the lead time for shipments?
	Excellent	Good	Fair	Poor
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6. How is our pricing within the competitive marketplace?
	Excellent	Good	Fair	Poor
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7. How do you rate our technical staff?
	Excellent	Good	Fair	Poor
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8. How is the staff's ability to service, be efficient, and be polite?
	Excellent	Good	Fair	Poor
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9. How would you rate our overall customer service?
	Excellent	Good	Fair	Poor
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10. How would you rate our overall quality?
	Excellent	Good	Fair	Poor
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11. Do you have a rating system for vendors?
	Yes	No
12. Have you ever received a corrective action response from us?
	Yes	No
A. If so, how would you rate our Response Time?
	Excellent	Good	Fair	Poor
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B. Documentation
	Excellent	Good	Fair	Poor
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C. Technical Communication
	Excellent	Good	Fair	Poor
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13. Are you QS or ISO registered?
	Yes	No	QS	ISO
Certified to
Certification Number
Date of Issue
Advanced Metal Etching would like to thank you for taking the time to complete this survey. We appreciate your input. Respectfully, Marlie Gernhardt, Director of Quality
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